Customer Experience Specialist
Osogbo, Nigeria — Open to Remote
Empathy-led. Data-driven. AI-powered. I turn every customer interaction into a reason to stay.
Hire Me →I am a Customer Experience Specialist with a rare combination of emotional intelligence and technological fluency. I understand that customers do not just want answers — they want to feel understood, respected, and valued.
What sets me apart is that I have built a full AI-powered CX workflow. I use 11 AI tools daily to respond faster, communicate more clearly, automate repetitive tasks, and deliver experiences that feel personal even at scale.
I do not just manage tickets. I protect brand reputation, reduce churn, and turn dissatisfied customers into the brand's loudest advocates.
Every interaction starts with listening. I make customers feel heard before I offer a solution.
I use AI to move fast — but never at the cost of the human touch that makes customers stay.
I bridge the gap between customers and product teams so issues get fixed at the root, not just patched.
A frustrated customer posted publicly about a delayed order. I responded within minutes using a personalized video via HeyGen, acknowledged the issue with full empathy, and resolved it same day. The customer edited their post to praise the response.
Built a Zapier workflow that automatically categorized, tagged, and routed incoming tickets based on keywords and urgency — cutting average first response time dramatically without adding headcount.
Used Claude and ChatGPT to create a comprehensive FAQ and help article library. Identified the top 20 recurring issues and turned them into self-service content — significantly reducing ticket volume on common problems.
Identified a recurring technical complaint from 30+ customers, documented it using Codex and GitHub, and escalated with full context to the dev team. The bug was fixed in the next sprint, eliminating the issue entirely.
I bring heart, hustle, and high technology to your customer experience team. Every single day.
Let's Talk →I am available for full-time roles, contract positions, and CX consulting. Let's talk about how I can bring measurable results to your team.